Output Evaluation
Review responses or work products against instructions, standards, expected behavior, relevance, completeness and consistency.
QUALITY ASSURANCE • AI QUALITY • TECHNICAL QA
I find the gaps
before users do.
Quality Assurance professional with experience in quality monitoring, error detection, compliance, coaching, technical troubleshooting, and process improvement. I bring a structured QA mindset to AI-generated outputs, digital content, customer experience, and operational workflows.
QAQuality monitoring & evaluation
AIOutput review & anomaly detection
RCAPatterns, root causes & escalation
QUALITY FIRST
A QA mindset built for human and AI workflows.
My background is in real quality operations. For AI-focused work, I apply those same transferable disciplines to generated content and system behavior—without pretending that unrelated work was AI model evaluation.
Glitch Detection
Spot repetition, contradictions, formatting failures, unusual behavior, missing information, process deviations and other anomalies.
Defect Documentation
Turn observations into clear findings that can be understood, reproduced, escalated and corrected by the next owner.
Trend Analysis
Look beyond one-off errors to identify recurring patterns, knowledge gaps and quality risks that need systemic action.
Calibration
Apply defined standards consistently and support alignment so quality decisions are repeatable rather than subjective.
Technical QA
Use troubleshooting discipline to isolate issues, validate functionality and distinguish symptoms from likely root causes.
EXPERIENCE
Quality has been a recurring responsibility throughout my career.
2023–PRESENT
Alorica — Amazon US & UK Retail
Team Manager • previously Quality Assurance Analyst
Monitor service quality and performance, identify recurring errors and compliance gaps, coach from documented findings, support calibration, and escalate significant quality concerns.
2019–2022
Smart Telecommunications — North Luzon
Quality Control Analyst
Quality-control review, discrepancy identification, process-deviation monitoring, documentation and corrective-action support.
2017–2018
HCPH Consumer Finance
Quality Assurance
Reviewed work against procedures and service requirements, identified inconsistencies and supported accuracy and compliance.
2014–2016
LF Asia / LF Philippines Consortium
Team Lead / Quality Analyst
Monitored team output for quality and process compliance, tracked recurring errors and supported coaching and corrective action.
2010–2014
Technical & Computer Services
Technical Support • Help Desk • QA-related responsibilities
Diagnosed hardware/software issues, isolated causes, verified fixes, maintained repair records and supported consistent service quality.
FEATURED DIGITAL WORK
Short-form entertainment page highlight.
A presentation carousel for the TV Mini / short-drama Facebook page. The link is included as a portfolio reference; performance metrics are intentionally not claimed here because they were not provided for verification.
FEATURED WORK
TV MINIShort-form entertainmentQUALITY LENS
REVIEWConsistency • clarity • errorsWORKFLOW
CHECKValidate before publishVIEW PROJECT
TV MINIFacebook pageHOW I WORK
A simple quality loop.
1
Define
Understand the expected standard.
2
Evaluate
Compare actual output to criteria.
3
Document
Capture the defect and evidence.
4
Analyze
Look for patterns and likely causes.
5
Improve
Escalate, coach, correct and retest.
LET'S WORK TOGETHER
Need someone who notices what others miss?
Available for Quality Assurance, AI output evaluation, content quality, technical QA and process-review opportunities.